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  2. Festiverse 2023

Reviving Footfalls and Sales for
Vision Express Across 160+ Offline
Stores Amid E-commerce Disruption

Vision Express

Objective

To drive increased footfalls and in-store sales across Vision Express’s 160+ offline-only locations in India, which had seen a decline for 24 consecutive months due to rising e-commerce competition and new market entrants.

Idea

We went beyond conventional tactics, such as landing pages, social media, BTL, and print ads, to innovate at the intersection of location and intent. Partnering with Google, we launched a localized marketing solution that used proximity-based triggers to deliver the right message to the right person, at the right time. We optimized all store listings on Google My Business, rolled out store-specific visit campaigns, and delivered personalized ads based on user location. These were served across YouTube, Google Display Network, Google Maps, and other apps. With hyper-local targeting, we reached high-intent users near store locations, bridging online engagement with offline foot traffic.

Results

In just the first 3 months, the campaign delivered:

  • ✓ 3.75 lakh+ store clicks
  • ✓ 1.35 lakh+ verified store visits
  • ✓ December 2019 marked the highest footfall in 24 months
  • ✓ 99% increase in brand impressions
  • ✓ 67% increase in post-visit conversions

Most importantly, those in need of quality eye care were able to find and visit Vision Express — right when and where they needed it.

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